Privacy Policy
Last Updated: April 2026
Controller & Contact: This Privacy Policy is issued by Cite AI (“Cite AI”, “we”, “us”, or “our”). If you have any questions about this policy or how your data is handled, you can contact us at hello@citehq.ai.
We are committed to protecting your privacy and ensuring that your personal data is handled in a transparent, secure, and responsible manner.
Scope: This Privacy Policy explains how we collect, use, store, and protect your personal data across different interactions with Cite AI.
This includes when you:
- Visit our website
- Create an account or sign up for our platform
- Use Cite AI’s product features
- Communicate with us or receive emails
- Make payments for our services
We aim to keep data collection minimal and relevant to providing and improving our services.
(1) When You Visit Our Website
In brief:
When you visit our website, we collect limited technical information to ensure the site functions correctly, remains secure, and provides a better user experience.
Purpose:
We use this data to load and display the website properly, maintain security, and understand how visitors interact with our content so we can improve it over time.
Data Collected:
This may include your IP address, browser type, device information, operating system, referring pages, and pages visited.
Cookies & Tracking:
We use essential cookies to ensure the website functions properly. These do not require consent.
We may also use analytics cookies to understand user behavior, such as page views and interactions, but only if you provide consent.
You can control or disable cookies through your browser settings at any time.
Legal Basis:
We rely on legitimate interest to provide a secure and functional website.
We rely on consent for analytics or optional tracking technologies.
(2) When You Sign Up or Create an Account
In brief:
When you register for Cite AI, we collect the information necessary to create and manage your account.
Data Collected:
This typically includes your email address, name, and company or organization name. We may also collect technical data such as IP address and device information during login for security purposes.
Purpose:
We use this data to:
- Create and manage your account
- Authenticate your identity
- Provide access to the platform
- Ensure account security
Legal Basis:
This processing is necessary to provide the service you requested and fulfill our contractual obligations.
Storage:
Your account data is stored securely and retained as long as your account remains active. If you delete your account, we will remove your data within a reasonable timeframe, except where retention is required by law.
(3) When You Use Cite AI
In brief:
When you use our platform, we process data to deliver core functionality, improve performance, and maintain security.
Data Collected:
This may include:
- Prompts and queries you create
- Visibility, ranking, and citation data generated by the platform
- Usage activity, such as features used and interactions within the product
- Logs and performance data for debugging and system reliability
Purpose:
We use this data to:
- Provide the core functionality of Cite AI
- Analyze how the platform is used
- Improve product performance and features
- Ensure system stability and security
Legal Basis:
Processing is necessary to deliver the service (contractual basis) and to improve and secure our platform (legitimate interest).
Storage:
Your data is retained as long as needed to provide the service. You may request deletion of your data at any time, and we will process such requests in accordance with applicable laws.
(4) Communications
In brief:
We use your contact information to communicate with you regarding your account, our services, and optional updates.
Data Collected:
Your email address, name, and any information you provide in communications with us.
Types of Communication:
- Account-related emails (such as login alerts or updates)
- Product updates and feature announcements
- Customer support responses
- Optional marketing or newsletter emails
Purpose:
To provide support, keep you informed about your account, and share relevant updates about our services.
Legal Basis:
- Contractual necessity for account-related communication
- Consent for marketing or promotional emails
You can unsubscribe from marketing emails at any time using the link provided in those emails.
(5) Payments
In brief:
If you subscribe to a paid plan, your payment is processed through secure third-party payment providers.
Data Collected:
Billing information such as name, billing address, and payment details.
We do not store full payment card details on our systems.
Purpose:
To process payments, manage subscriptions, and maintain billing records.
Legal Basis:
Processing is necessary to fulfill contractual obligations and comply with legal requirements such as tax and accounting regulations.
Storage:
Billing records may be retained for a period required by applicable laws.
(6) Internal Operations
In brief:
We may process personal data internally to operate our business effectively.
Purpose:
This includes:
- Managing customer relationships
- Providing support and troubleshooting
- Maintaining internal records
- Improving services and operations
Data Handling:
Access to personal data is restricted to authorized personnel only and is used strictly for operational purposes.
(7) Data Sharing
We do not sell your personal data.
We may share your data with trusted third-party service providers who help us operate our platform, such as:
- Hosting providers
- Analytics tools
- Payment processors
- Communication platforms
These providers are contractually required to protect your data and only process it on our behalf.
(8) Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
To exercise your rights, contact us at hello@citehq.ai.
We will respond within a reasonable timeframe in accordance with applicable laws.
(9) Data Security
We implement appropriate technical and organizational measures to protect your data.
This includes:
- Encryption in transit and at rest
- Secure infrastructure and access controls
- Regular monitoring and updates
While we take strong precautions, no system is completely secure, and we encourage users to take appropriate measures to protect their accounts.
(10) Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
If we make significant changes, we will notify you through appropriate channels such as email or platform notifications.
Your continued use of Cite AI after such updates constitutes acceptance of the revised policy.
Contact
If you have any questions about this Privacy Policy or how your data is handled:
Email: hello@citehq.ai
Website: citehq.ai