Support
We’re here to help you succeed
Contact Us
Our support team is dedicated to helping you get the most out of Cite AI. Whether you have questions, need help setting up your prompts, or want to better understand your AI visibility data, we’re here to support you.
General Support
For general questions, onboarding help, and product guidance
Response time: Within 24 hours
Technical Support
For bugs, platform issues, or unexpected behavior
Response time: Within 12 hours
Privacy Inquiries
For data protection and privacy-related questions
Response time: Within 30 days
Support Hours
Email Support: Monday to Friday, 9:00 AM to 6:00 PM
Weekend Support: Limited availability
Critical issues are monitored continuously, and we aim to respond as quickly as possible.
FAQs
How do I get started with Cite AI?
Getting started with Cite AI is simple. After signing up, you create prompts based on real questions your audience asks. The platform runs these across AI systems and starts collecting responses. Within a short time, you can see how your brand appears and compares to competitors. From there, you can refine prompts and track performance over time.
What does Cite AI track?
Cite AI tracks how your brand appears in AI-generated answers across different platforms. It measures how often you are mentioned, where you rank compared to competitors, and which sources influence those responses. This helps you understand both your visibility and the factors driving it. Over time, you get a clearer picture of how AI systems represent your brand.
How often is data updated?
Cite AI continuously runs your prompts and updates data on a regular basis. Since AI responses can change depending on context and timing, we focus on tracking patterns instead of one-off results. This approach gives you a more reliable view of trends and performance shifts. It helps you make decisions based on consistent data, not isolated outputs.
Can I track competitors?
Yes, Cite AI allows you to track competitors alongside your brand using the same prompts. This helps you see how often they appear, where they rank, and how they are positioned in AI responses. By comparing performance, you can identify gaps and opportunities. It gives you a clearer understanding of your competitive landscape in AI search.